**Privacy Policy**

1. **Introduction**
This privacy policy informs visitors to our website and customers about the personal information we collect, the reasons for collection, and how it will be processed. We are committed to complying with data privacy laws and regulations applicable to our services and business practices. We will take reasonable measures to ensure your personal information is processed lawfully, kept confidential and secure, and retained only as long as required by law or for legitimate business purposes.

2. **Collection and Use of Information**
**Website Visitors:**
When you visit websites hosted by us, we collect your IP address, browser type, and operating system for network/system administration, aggregate reporting to advertisers, and site usage audits. This data does not identify individual users, who remain anonymous. Non-identifying data is collected using cookies, small data files placed on your computer by websites you visit. These cookies record your interactions with websites and help manage sessions. You can disable cookies in your browser, but this may restrict access to certain sites.

**Mobile App Users:**
When using our mobile app, we collect certain data, such as device identifiers and operating system information, to enhance your user experience and for system administration and reporting purposes. Identifiable personal information is collected when you purchase services or products to ensure delivery. Any third-party sharing of your data is protected under this policy. We retain your personal information as long as required by law or for legitimate business purposes and delete it responsibly when no longer needed.

**Subscription to Services and Products:**
We collect identifiable personal information when you purchase products or services, use our website, or sign up for subscriptions. This information is used to provide services, issue invoices, and inform you of changes to your account or terms. We may share your information with third-party suppliers, who are obligated to keep your data confidential and use it only for the agreed-upon purposes. However, we are not liable if they breach these obligations.

**Correspondence:**
Any personal information shared via email, phone, or written correspondence will only be used to address the relevant matter. If necessary, we may share this information with third parties to resolve your query, but it will otherwise remain confidential.

**Promotional Activities:**
We may occasionally use your personal information to inform you about promotions or request feedback. You will have the option to opt out of such communications at any time, either through our contact channels or in the communication itself.

**Other Uses:**
We collect information to maintain network integrity and provide the best possible services. In some cases, we are legally required to collect personal data. Except where required by law, we protect the confidentiality of this data. We may combine your information with data from business partners to improve services. We may also share aggregated, non-identifiable data with partners for content development or advertising purposes.

3. **Confidentiality and Security**
We apply reasonable measures to protect your personal information and will not sell it for commercial purposes. We use secure servers, with SSL encryption, to protect payment data. Payment information is stored securely and only accessible to authorized personnel. If a data breach occurs, we will inform you via email or a website notice and advise on steps to protect your data. We retain your information as required by law or business interests, and when no longer necessary, we will delete it securely. Please ensure your personal information, such as contact and payment details, is up-to-date to avoid service interruptions.

4. **Public Spaces (Bulletin Boards, Chat Rooms, and Third-Party Sites)**
Information disclosed in public spaces (e.g., bulletin boards, chat rooms) is visible to others and not protected by us. We cannot safeguard data shared in these areas.

5. **Site Linking**
Our website contains links to third-party sites. We are not responsible for any personal information you share on these sites and recommend reviewing their privacy policies before disclosing any information.

6. **Minors**
We will not contract with minors unless explicit written consent is provided by a parent or guardian. We will not contact minors for promotional purposes without parental consent.

7. **Reservation of Rights**
We reserve the right to disclose customer information as required by law or to protect our legal rights. We may also share data with law enforcement to prevent illegal activities. Your personal information may be disclosed with your consent or when necessary to protect our website and services.

8. **Amendment of Policy**
We may update this privacy policy periodically. Significant changes will be announced on our website. It is your responsibility to stay informed of any updates.

For any questions, contact us via:
– Email: support@369hosting.co.ke
– Location: Bazaar plaza, first floor room B13_B07
– Website: [https://www.369hosting.co.ke](https://www.369hosting.co.ke)